A positive growth is seen in the outlook of global outsourcing industry in 2019.New outsourcing destination in addition to the cost effective running of industries are the new reasons behind the accelerated growth in the bpo industry
According to a report from global property firm cushman and wakefield it will continue to grow by 6 percent annually for the next six years, Automation will be a major threat to low skilled jobs in the BPO sector. Many of the major outsourcing companies initiated to provide major investments in robotic automation in the coming two years.
Governments of leading BPO nations will focus on solutions like improving education to position itself for rising demands in 2019. To meet such needs, existing BPO employees will be expected to broaden their skill sets.Startups will also play a important role in the outsourcing sector starting from this year, and this trend will continue in 2019 also. Moreover, the industry will benefit from increased transparency in global outsourcing policies.As a bpo outsourcing company kerala we are also on the path new strategies towards new trends in bpo industry