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What is a Chatbot? How to use Chatbot in your business?

what is a chatbot

chatbot is a  program that simulates human conversation through voice commands or text chats or both. If you’ve ever used a customer support LiveChat service in a website, you’ve probably experienced with chatbot sneaking suspicion that the “person” you’re chatting with might actually be a robot.
Chatbot’s new technology that simplified the interaction between humans and computers .chatbots are used in the banking sector, customer service and real estate field.chatbot is an artificial intelligence (AI) software which can simulate a chat with a user through websites, mobile apps or through the telephone.

Why are chatbots important? A chatbot is often described as one of the most advanced technology for interaction between humans and machines. However, from a technological point of view, a chatbot only represents the natural evolution of a Question Answering system . chatbot enhances the customer experience. It provides new opportunities to improve the customer engagement process and efficiency by decreasing the cost of customer service.

Chatbot provides responses based on a combination of predefined scripts and machine learning applications. A chatbot works independently from a human operator. It can answer questions formulated to it in natural language and respond like a real person.When a query is sent the chatbot will respond based on the knowledge database available to it at that point in time. If a new concept introduces which is not programmed to understand, it will either deflect the conversation or pass the communication to a human operator.

BENEFITS OF CHATBOTS IN YOUR BUSINESS

1. Save Time

One of the great advantages of using chatbots in your business is that they save time. It can provide a fast response to the queries on a website. By adding c chatbot it can prevent customers from waiting for a day or longer to receive responses.

This allows your business to get more leads and increase productivity by decreasing cost.

2. Save Money

Costs to have a chatbot can range from 2K to 10K or more depending on the use of an organization. This can be used for a long time

3.Provide Greater Customer Satisfaction

Chatbots in your business can provide greater customer satisfaction. are always available. Customers on your website and ask questions and get answers right away. customers who don’t get quick answers may leave your website and never return. Chatbots can eliminate that scenario and help you keep your customers always updated.

4. Cut Down on Errors

customer service questions handled by humans can make errors. They may forget to update things, transpose numbers, and make other types of mistakes. Chatbots will always give the right answers. This makes them a huge asset and profit when used in your business.

Which chatbot application is right for you?

There are various tools that you can use to develop a chatbots. Depending on the use case you want to address, some chatbot technologies are more appropriate than others. Learn more about AI Chatbots for your business. codiac IT solutions are providing chatbot service to your website. Contact us today to request a demo!